Managed IT Support

Trust us to continuously monitor and optimise your network and respond to any incidents that come up. Your business doesn't function without working technology, so it's vital that a team of experienced engineers keep you operational.

Managed IT support goes with Microsoft 365, and when you work with End 2 End so you get a two way committment, priority support and constant proactive support & maintenance to keep you secure.

Plans & pricing


/ mth*

Unlimited remote support

Patch management

Office 365 support

Network monitoring

On-boarding & off-boarding of users


/ mth*

Unlimited remote support

On-site support#

Patch and printer management

Office 365 support

Network monitoring

On-boarding & off-boarding of users


/ mth*

A customised Managed Services Agreement to fit your requirements.

See standard package inclusions below and common add-ons.

* Pricing is per user, excludes GST and is based on a rolling 12 month term. Pricing is for the Managed IT Support plan only, Microsoft 365 plan additional. # On-site support is provided on a ratio of 1 hour per 5 users, per month, rounded down to the nearest multiple of 5 users. On-site visits are within a 25km radius of End 2 End's office location. Travel and parking expenses are on-charged to the customer.

What's Covered

OS Maintenance Installation & patch management of Windows 10 and macOS 10.14+.
Office 365 Support Office 365 management & support.
Office 365 App Support Office 365 desktop applications management & support (Office suite) on Windows 10 and macOS.
Service Desk Remote support for your team to help with incidents and changes.
User On-boarding Setup of new users and their devices.
User Off-boarding Archival of user mailbox & data, disabling account secure erasing user devices.
Monitoring Continuous monitoring of network infrastructure.
On-Site Support (Premium) Our experts on-site at your office (see full terms).

Things to know

  • An onboarding fee of $199 per user applies (or pay it over 12 months at $19.90/month per user).
  • All prices exclude GST.
  • Pricing packages above assume your IT environment is (or will be) best practice with current versions of Windows 10 or macOS and Office 365. We also assume your business is (or will be) fully modernised and all your other applications are web-based. Examples of web-based apps include Xero, ActionStep and Salesforce.
  • If you're not able to fully modernise your IT environment yet, we can still support you. We'll take a look at what out of scope applications you have and how these can be brought into our scope.
  • We only sell Managed IT Support with Microsoft 365. Managed IT Support is provided by our friends at End 2 End so you're getting expert support from a well established team that has been in operation for over 13 years.