Vorco is 100% New Zealand owned and operated. Our office is right here in Ponsonby, Auckland. Our network is nationwide so we can serve you anywhere.
Every customer big or small has an experienced account manager backed by a brilliant engineering team who collectively get to know your business and work with you.
We know that no two customers have identical needs. We work with you to build a solution which meets your needs.
When you need support you'll deal directly with engineers who know what they're doing and who speak your language.
We quote from a standard price book so our customers know they're being treated fairly, and we regularly review our pricing to ensure it's competitive.
We use the Net Promoter Score® (NPS®) system to continuously survey our customers. This allows us to make sure we're taking care of our customers and identify where we need to do better.
As at Q2 2022 our NPS score is 82 and we're really proud of this high score. The average score for Telecommunications Companies is just 24 (Source: CustomerGauge 2018 NPS® & CX Benchmarks Report).
After each NPS® survey we also ask the customer if they have any other feedback. Here are some actual responses (unedited):
Rarely have I had issues in 2 years, those that did occur were line issues and communication was prompt and transparent
Reliable, no dramas, the interface is great.
"Quality of service, and to the point advice which saves time and money in the long run."
"Fast, efficient, no fuss. We've never needed to call customer support...ever...Vorco delivers exactly what we want without the BS of a large telco who use spam, ads, and other nonsense trying to upsell...and you're great people to deal with."
"Great communication, friendly team, fair pricing."
"Modern and professional."
"When I need to ask a question I can phone in and be answered by a person who is easily understood and the attention to the problem is immediate with clear instructions followed by an email."
"Fast friendly service. Connection speed and latency are excellent."
"The customer sales rep has been really fantastic to deal with in onboarding us with the whole system. He could not do any better, hence I am giving him a 10."
"Excellent telephony solution support. Leaders in phone solutions and easy to contact and they know their stuff."