Webex Phone System
The ultimate unified communications solution
Webex Cloud Phone System by Cisco is a full Unified Communications system for businesses of any size. Vorco connects your existing phone numbers to Webex by Cisco to let you make and receive calls from anywhere in the world, with advanced call routing options, contact centre functionality, advanced reporting, and apps for Windows, macOS, iPhone and Android.
Webex by Cisco also has extensive integration options with other business systems, including CRM, ERP, and other cloud-based systems. It also supports hardware phones from Poly, Yealink, and more.
Features
Auto Attendants
Auto Attendants provide an interactive menu for callers, allowing them to press a digit to be routed to the appropriate person or department. This feature improves the efficiency of call handling and ensures that inbound calls are routed effectively.- Call Queues
Operate your call centre in the cloud with call queues that manage incoming call flow. Custom queue music keeps callers entertained and reduces perceived wait times while they await assistance from the next available team member. - Call Recording
Record and retain a copy of calls for review later or save them for compliance purposes. This feature is valuable for training, legal, and quality assurance needs. - Number Porting
Number Porting facilitates the transfer of your existing phone numbers to Webex, ensuring a smooth transition without the need to change contact numbers, providing continuity for your business operations.
- Call Parking
Call Parking lets you place a call on hold in a numbered slow, so another user can pick it up from a different phone. This is useful in retail and warehouse scenarios where staff are not always at their desks and may need to look for stock or shipments. - Simultaneous Ringing
Simultaneous Ring allows you to have more than once device ring at once. Devices can be any mobile phone, desktop computer, desk phone, or tablet. Ensure you never miss an important inbound call no matter where you are. - Group Paging
Group Paging allows you to broadcast a message to multiple phones at once. This feature is useful for making announcements to your team or for emergency situations. - Hunt Groups
Hunt Groups distribute incoming calls to a group of users in a predetermined order. This feature ensures that calls are answered promptly and efficiently, improving customer service and reducing wait times.
Plans & Pricing
Basic User
Phone line & DDI
Voicemail
Call Forwarding
Desk phone compatibility
Standard User
Basic User plus:
Apps for Windows, Mac, iPhone & Android devices
Addons available for: Call Centre, Reporting, CRM Integration
All pricing excludes GST and is based on a minimum of 5 users. Various contract terms available, setup costs depend on contract term.
Why Vorco?
We pride ourselves on delivering an unparallelled level of support. Our mission is to provide right-sized, cost-effective solutions tailored to your specific business needs. We don't just offer premium services; we ensure they are backed by personalised tech support.
Direct Access to Local Engineers
Say goodbye to clueless call centres. With Vorco, you deal directly with local engineers every time.
100% New Zealand Owned and Operated
We understand the unique challenges and opportunities of the NZ market because we're part of it.