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Vorco MSP Program

Enhancing your IT service suite

Vorco's Managed Service Provider (MSP) program strengthens the relationship between IT providers and their customers. We deliver enterprise-grade telecommunications services while enabling IT providers with advanced diagnostic and management tools, allowing them to improve support times for their customers.

Benefits for IT Providers

Our MSP program gives you direct access to the same enterprise-grade network diagnostic tools our own team uses. You'll gain real-time visibility into network performance and comprehensive monitoring capabilities, dramatically reducing response times for network issues. With our competitive wholesale and reseller partnership models and flexible service options, you can package and price services to match your business model.

Benefits for End Customers

Working with a Vorco MSP partner means you maintain your relationship with your trusted IT provider while they gain access to our enterprise-level network services. Your provider will have enhanced capabilities to resolve network issues quickly, with access to real-time diagnostics and monitoring tools. This means faster resolution times and an ISP that can work directly with your IT company to resolve technical issues.

Our Technical Capabilities

We provide partners with comprehensive network visibility through advanced monitoring tools. This includes:

  • Real-time ONT tests

    Perform live diagnostics on fibre ONTs to see port status, power outages, identify one-way traffic, confirm duplex and speed settings. These tools enable real-time troubleshooting and proactive network management.

  • Proactive Monitoring

    Per-minute connectivity and latency monitoring

  • Managed Router Diagnostics

    Unlock physical interface error details, DHCP pool utilisation, and see physical state of all router ports

  • RADIUS sessions

    View current and recent RADIUS sessions with stability graphs and disconnection reasons

  • Shodan security scans

    Regular open port scans for exposed services and identifying possible vulnerabilities

  • Call Detail Records

    View up-to-the-minute records for phone calls

  • Privacy-first Call Recordings

    Call recordings stay hidden from Vorco and MSPs, remaining accessible to the customer

Partnership Options

Wholesale Partnership

The wholesale model provides maximum flexibility and control. You purchase services at reduced rates, maintain the direct relationship with your customers, and structure your own service packages and billing arrangements. This option is ideal for providers wanting to integrate Vorco's services seamlessly into their existing offerings.

Reseller Partnership

Our reseller program minimizes administrative overhead while maximizing your earning potential. Vorco handles all billing directly with your customers, tracks usage, and manages accounts receivable, allowing you to focus on your core business. You'll earn competitive commissions on referred services while benefiting from our technical expertise and ongoing support, as well as a direct account manager to help you identify opportunities and grow your business.

Who Can Benefit?

Our MSP Program is designed for:

  • IT Managed Service Providers
  • Global Internet Aggregators
  • Technical Contractors (Home Automation, Security, A/V Specialists)
  • Independent IT Consultants
  • Wireless ISPs Supporting All Customers

Why Vorco?

We pride ourselves on delivering an unparallelled level of support. Our mission is to provide right-sized, cost-effective solutions tailored to your specific business needs. We don't just offer premium services; we ensure they are backed by personalised tech support.

Direct Access to Local Engineers

Say goodbye to clueless call centres. With Vorco, you deal directly with local engineers every time.

100% New Zealand Owned and Operated

We understand the unique challenges and opportunities of the NZ market because we're part of it.

Get in touch

For IT providers, contact our MSP team to discuss partnership options that align with your business goals. If you're an end customer who would benefit from these enhanced capabilities, share this information with your IT provider to explore how they can leverage Vorco's MSP program to serve you better.